Terms & Conditions
Check In Time:
Between 2pm & 9pm
Check Out Time:
Before 10am
Dogs:
Allowed, but owner must clear up any mess on garden lawns and ensure the dog is under control at all times. We have two labradors ourselves, so any dog must be well trained and already socialised with other dogs. We do not accept liability for any damage or injury to your pet when visiting our premises.
Children Under the Age of 12 Years Old:
La Torre is an older persons only Agriturismo (12 years and over), unless a private booking is made for the entire site, then with prior permission children less than 12 years old maybe allowed. We have this policy to give our guests the best and most relaxing experience possible. Our terms and conditions below give more detail about this.
No Smoking:
La Torre is 100% strictly non smoking inside any building, even in the event of rain. There are dedicated smoking areas outside and a map will be given on check-in. Please do not leave cigarette buts on the floor or thrown anywhere on the land.
Maximum number of people in Room:
The maximum number of people in one room is stated when the booking is made. We have the right to refuse any guests that turn up with more than the maximum number of people booked on their reservation.
Sale and Advertisement of Alcohol:
We are a Wine Farm and will be displaying and promoting wine and alcohol sales. We will only serve to over 18 year olds only.
Allergies:
Please inform us at check-in if you have any specific allergies. We have nut trees in our garden and cannot ensure that the property is nut free.
Damage to Property:
The reasonable cost of damage and repair of our property will be automatically taken from your credit card on file.
These general terms and conditions (hereinafter, the "General Terms and Conditions") are intended to define the terms and conditions under which La Torre sulla via Francigena S.R.L. (hereinafter "La Torre") allows its customers (hereinafter, the "Customer(s)") to benefit from all of the services, particularly reservation services, that are available on this Site and are further described below (hereinafter, collectively, the "Services").
Prior to reserving any Service on the Site, the Customer declares (i) that said Customer is acting for his/her own personal purposes that are not part of said Customer's commercial, industrial, artisanal, independent or agricultural activity and (ii) the Customer has the full legal capacity to accept these current General Terms and Conditions.
The Customer is invited to carefully read these General Terms and Conditions, whose prior acceptance is mandatory for the reservation of any Service offered on the Site. Customers are advised to save and print these General Terms and Conditions using the standard functionalities of their browser and computer. The Customer must also consult the Special Conditions which are included in the rate list when booking.
La Torre reserves the right to modify or supplement, at any time, all or part of these General Terms and Conditions. In this case, the new version of the General Terms and Conditions will be available on the Site with the effective date. Customers are advised to regularly consult the General Terms and Conditions to be aware of any changes. In any case, the Customer will only be bound by the version of the Terms and Conditions in force at the time that the Customer makes the reservation of his/her Service.
The Customer assumes the exclusive responsibility of paying, if necessary, for all the technical means necessary to gain access to the Site.2.1 LA TORRE SERVICES
La Torre offers (i) reservation services for rooms in our agriturismo ("Accommodation Services") (2.1.1) and (ii) services complementary to such Services ("Complementary Services") on its Site (2.1.2).
Accommodation Services and Complementary Services are hereinafter jointly referred to as the "La Torre Services".
2.1.1 ACCOMMODATION SERVICES
The Site allows the reservation of rooms in our agriturismo, an Italian farm stay.
The essential characteristics, availability dates, price, options offered, payment conditions and particular conditions of sale applicable to the selected rate (guarantee policies, cancellation conditions, check-in time, member rate conditions, etc.) are presented during the reservation process as described in Article 3 below.
The Customer will be asked to complete a police form on arrival. To do so, the Customer must present an ID document at check in, that will be copied and sent to the authorities each evening.
On arrival at La Torre, the Customer must sign the police form after checking the accuracy of the information that has been pre-completed and after modifying it if necessary.
If the Customer refuses to complete or sign the police form, he/she acknowledges that he/she has been informed that La Torre is entitled to refuse to make the reserved room available to him/her.
2.1.2 COMPLEMENTARY SERVICES
The Site also allows the reservation of Complementary Services, such as breakfast, a bottle of champagne on the Customer's arrival, special dinner or lunch events, a treatment or other services.
Complementary Services also include travel services within the meaning of Article 3.1 of Directive (EU) 2015/2302 of 25 November 2015 on Package Travel and Linked Travel Arrangements, which, with the Accommodation Services, may form either a "related travel benefit" or a "tourist package" according to the criteria mentioned in the aforementioned directive. This information is communicated to the Customer prior to the reservation of these services in the Specific Conditions pertaining to each offer.
Within the meaning of the Directive, the booking of a combination of travel services such as accommodation, transport, car hire and other tourist services (tours, excursions, experiences, etc.) is likely to constitute tied travel services or a tourist package.
For example:-
Tied travel services include the booking of a car rental proposed within 24 hours of a reservation of an Accommodation Service.
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A tourist package includes the booking of an Accommodation Service combined with a massage treatment; or the booking of an Accommodation Service combined with a visit to a vineyard of a value of at least 25% of the Accommodation Service.
2.2 PARTNER SERVICES
La Torre enters into partnership and distribution agreements with third parties (hereinafter, the "Partners") in order to allow the Customer to search for, select and make reservations of partner services, such as Horse Riding, Wine Tasting in other locations etc. These services may have additional terms and conditions, which will be displayed when the service is booked.-
4.1 PRICE
The prices related to the reservation of the Services are indicated before, during and after the reservation.
For Accommodation Services, the prices shown are per room for the number of people and date selected.
When confirming the reservation of a Service, the total price is indicated to the Customer in the amount with taxes included in Euro and is valid only for the period indicated on the Site.
If the payment of the total price of the booked Service is made at La Torre in a currency other than that confirmed on the reservation, the currency exchange costs are the responsibility of the Customer. Note that if a conversion of the currency confirmed on the reservation into another currency appears on the Site, it is given only for informational purposes and is not contractual, especially given the possible change of exchange rates between the reservation date and the dates of stay at the Establishment. Based on the total price in euros, the latter is converted in accordance with the exchange rate of the day provided by La Torre.
The price of room reservation includes daily breakfast, daily aperitif, use of the swimming pool, for the number of people booked in the room. Other options (for example, dinners, lunches) that are not offered during the reservation of the Service are not included in the price.
The tourist tax, presented during the reservation process of the Service, is to be paid directly on location at La Torre, except in the event of online pre-payment prior to the stay, where the amount can be included.
The prices take account of the VAT applicable on the day of the reservation and any change of the applicable VAT rate will be automatically reflected in the price indicated on the billing date.
Any modification or introduction of new legal or regulatory fees imposed by the competent authorities of Italy will automatically be reflected in the price indicated on the billing date.
In general, the prices displayed on the Site are determined through a practice of yield management. They may vary according to the reservation period (advance reservation or close to the date of stay), the dates of stay sought (weekdays/weekends, season, school holidays, public holidays, events, etc.), according to the size of the expected demand or other factors such as the geopolitical, climatic or economic context.
In the event of promotional offers, the promotions displayed apply to the standard rate of the day offered by La Torre and which would have been applicable in the absence of the promotion.
4.2 PAYMENT
4.2.1. General provisions
The Customer provides his/her payment information (i) to pre-pay the reservation before the stay, (ii) as a guarantee of the reservation, or (iii) as a result of the online check-out procedure proposed as part of the Welcome Service as described in paragraph 4.3 below, indicating directly, in the area provided for such a purpose (secure entry by SSL encryption) when it is a credit card: the credit card number, without spaces between the figures, its date of validity (it is noted that the bank card used must be valid at the time of stay) and the security code as part of a pre-payment on the payment platforms mentioned below.
La Torre has chosen Mews Payment Services (i.e. Payment ServiceProvider) to secure online payments by bank card. The credit card of the Customer is examined for its validity by these partners and can be refused for several reasons: card stolen or blocked, limit reached, input error, etc. In the event of any problem, the Customer will have to approach his/her bank and La Torre or any other entity to confirm his/her reservation of the Service and payment method.
The online payment methods (cards, wallet, etc.) available and mentioned on the payment page of the Site may changed at any time.
The Customer must present the credit card to La Torre that they used to guarantee the reservation or make the pre-payment. La Torre may also ask the Customer to present an identification document for the purpose of credit card fraud prevention.
If the Customer has not pre-paid for his/her stay online, La Torre may, upon arrival, ask the Customer for a deposit or an authorisation to debit the credit card to guarantee payment of the sums corresponding to the services consumed on-site.
An invoice will be sent in electronic format to the e-mail address communicated by the Customer at the time of his/her reservation; if the Customer wishes to receive an invoice in paper format, he/she must expressly request this from La.
4.2.2. Prepayment
Prepayment means any payment made at the time of booking by the Customer. Once the pre-payment has been made, the Customer will receive an email confirming the booking.
The amount charged at the time of booking the Service includes the total amount indicated (including all applicable taxes, with the exception of tourist taxes) and, if applicable, the price of the options selected by the Customer, as described in Article 4.1 above.
The debit of the amount of the booking may take some time to process. If after the processing time the amount of the booking has not been debited, the booking will be cancelled.
4.2.3 Credit card guarantee
The guarantee of the reservation by credit card means that the Customer's payment details are taken at the time of the reservation. The Customer's credit card is not debited and payment for the stay is made directly at La Torre on the day of arrival unless the Customer does not show up and has not previously cancelled the reservation in accordance with the cancellation conditions of the reserved rate.
4.2.4 Pre-authorisation
If the Customer has not prepaid his or her stay online, La Torre may, on the day of the Customer's arrival, request an authorisation (also called "pre-authorisation") from the Customer's bank for the credit card, which may be up to the amount of the reservation and a fixed amount to cover any consumables or expenses incurred by the Customer on the premises.
Example: 2 nights at 130 euros + 40 euros estimated for extras = authorisation request of 300 euros.
The pre-authorisation request is not an immediate debit but corresponds to a later payment reserve, authorized by the Customer's bank, which temporarily reduces the limit of the credit card used to guarantee the possibility of a later debit. In some cases, depending on the Customer's bank, the pre-authorization request may appear as a pending debit on the bank account associated with the card used.
When the pre-authorisation request has been activated and confirmed by the bank either:
- the Customer presents himself to La Torre, the payment of the entire stay is made on the day of arrival, which then proceeds to request the release of the pre-authorisation request from the Customer's bank. Any consumption or expenses incurred by the Customer on the spot must be paid by the Customer on the day of check-out to the Establishment;
- the Customer does not come to La Torre on the first day of the booking, then La Torre will then send a debit request to the Customer's bank.
In rare cases, the pre-authorisation request may result in a debit by the Customer's bank before the actual debit is made. In this case, the debit will not be made twice. The balance, if in favor of the Customer, will be automatically re-credited by the bank to the Customer.
If the reservation is cancelled after the pre-authorisation request has been activated in accordance with the cancellation conditions of the reserved fare, a request for cancellation of the pre-authorization request is automatically sent to the bank of the cardholder used. In rare cases, this cancellation may appear as a refund.
Please note that it usually takes twenty-four (24) to forty-eight (48) hours to process the release of the pre-authorised amount (or refund), but it can take up to seven (7) business days or more, depending on the cardholder's bank.
To activate a pre-authorisation request, the Customer is asked to provide his or her credit card information as part of the reservation guarantee. The Customer is informed in advance of the characteristics of the pre-authorisation request. The credit card details are only kept by La Torre's payment service provider, in accordance with a strict policy of bank data security.
4.2.5 Customer's failure to show up
In the event of the Customer's failure to show up on the first day of his/her reservation of an Accommodation Service, and no communication of such has been received by La Torre ("no show"), the Customer's reservation will be cancelled in full and:-
In the event that the no-show reservation is a non-cancellable and/or non-exchangeable and/or non-refundable reservation,La Torre shall retain, as a deposit within the meaning of the law, the total amount paid by the Customer upon reservation.
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If the reservation that is the subject of a no-show is a cancellation and/or exchangeable and/or refundable reservation guaranteed by credit card, La Torre will charge the credit card provided at the time of the reservation for the amount including tax of the first night reserved. Additional nights (beyond the first night) will be cancelled without charge.
The Customer is informed that in such a case, La Torre will put its rooms back on sale. The Customer will not be entitled to any refund or compensation.
At the time of prepayment of a non-cancellable/non-exchangeable/non-refundable reservation, the amount of the deposit that is charged includes the total amount indicated at the time of the reservation and, if applicable, the price of the options selected by the Customer, as described in Article 4.1 above.
4.3 ONLINE CHECK-IN
To use the Online Check-in Service, the Customer must fully comply with the provisions of this article. Your car numberplate will be asked for during check in, solely to enable access though our entrance gate automatically.
To facilitate and accelerate the arrival and/or departure of the Customer La Torre has set up the Online Check-in Service, a procedure to digitise and anticipate the check-in process.
The Customer will receive, 48 hours before the scheduled date of arrival, an invitation to take benefit from this Online Check-in Service.-
It is noted that the Customer does not have the right of withdrawal provided for in in Italian law which excludes this right for contracts concerning the provision of accommodation services and/or a treatment to be provided at a specified date or period.
For each reservation of a Service, the specific rate details the cancellation or modification terms and any other special conditions.
Pre-booking Before We Are Officially Open:
It must be understood by the customer that, whilst this special rate is offered, we are still under construction and not fit to receive guests. We still have construction work and landscaping work to do in order to be able to fully ready to receive our first guests. It is fully anticipated all this work will be finished and we will be fully ready for guests on April 15th 2025, but in the very unlikely event that we are not ready, we will cancel your booking and offer a full refund or ability to re-book any other dates for no extra charge. We are not liable for any transport, visa, alternative accommodation or any other costs, apart from the refund of the money you had paid us. We recommend that you take out travel insurance.
Rate Details:
First 100:
This is a special rate offered to the first 100 customers who book with us after our new website launch. It is 100% pre-payment, with no cancellation or refund. You may change your booking date up to 28 days before the check in date, but contacting us directly. If the price for the new dates is higher, you must pay the additional rate before the change of dates can be made. If the price of the new dates is lower, a credit will be applied on your account that can be used for in house food or drinks. Any extras booked with your rate (such as BBQ Sunday or Pizza Night) can be refunded if cancelled within 28 days before arrival.
Flexible Rate:
It is 100% pre-payment, with no cancellation or refund. You may change your booking date up to 28 days before the check in date, but contacting us directly. If the price for the new dates is higher, you must pay the additional rate before the change of dates can be made. If the price of the new dates is lower, a credit will be applied on your account that can be used for in house food or drinks. Any extras booked with your rate (such as BBQ Sunday or Pizza Night) can be refunded if cancelled within 28 days before arrival.
Low Cancellation Fee:
This is our most flexible rate, and gives you the ability to cancel with a 97% refund or the ability to re-book any time in the next 365 days for free, up to 28 days before arrival. 3% cancellation fee is charged to cover costs associated with the booking. Once within 28 days of arrival, no cancellation or date change allowed. If the price for the new dates is higher, you must pay the additional rate before the change of dates can be made. If the price of the new dates is lower, a credit will be applied on your account that can be used for in house food or drinks. Any extras booked with your rate (such as BBQ Sunday or Pizza Night) can be refunded if cancelled within 28 days before arrival.
Extras from Enhance Your Stay:
The special dinners and lunches we offer are weather dependant. Should they not be able to go ahead because of the weather, a full refund will be made. Usually the morning of the event we will make the decision if it will go ahead or not.
Special Events:
Our special events include the specials we offer such as Gay Week, Murder Mystery Event, or Special Harvest Week. As there is considerable customisation made for each of these events, they are strictly non refundable or cancelable. If you are unable to attend, we ask you to let us know as soon as possible, so we can still ensure a great experience for the other guests in attendance.
Weddings & Private Events:
A wedding or private event is one that rents all the rooms and uses the facilities to host a private event for dinner or ceremony. This takes a considerable amount of work so they are strictly non refundable or cancelable. The payment schedule is as follows:
1. 30% deposit of all products and services when confirming the reservation
2. Remaining balance 60 days before the first arrival date of the party
3. 1 week before, total numbers are confirmed and a guest list is shared.
4. At check in, any differences are paid.
5. At check out, final bill is issued for an extras used during the stay, including the official guest count.
At any stage of this payment schedule, any money paid is strictly non refundable.
The Customer is solely responsible for his/her choice of Services on the Site and their suitability for his/her needs, so that La Torre cannot be pursued for liability in this regard.
The Customer is also solely responsible for the information provided when creating his/her account and/or any reservation of a Service. La Torre cannot be held liable for any erroneous or fraudulent information provided by the Customer. In addition, only the Customer is responsible for the use of his/her account and any reservation made, both on behalf of the Customer and on behalf of third parties, including minors, except to demonstrate fraudulent use arising from no fault or negligence on the part of such Customer. In this respect, the Customer must immediately inform La Torre of any hacking or fraudulent use of their e-mail address by contacting us by email or telephone.
The Customer agrees to use the Site and the Services offered therein in compliance with the applicable regulations and these General Terms and Conditions. In the event of a breach of the Customer's obligations under these General Terms and Conditions, the Customer is liable for damages caused by him/her to La Torre or third parties. In this regard, except in relation a Customer that is a resident of Australia or in connection with the conduct of Services in Australia, the Customer commits to guaranteeing ACCOR against all claims, actions or recourse of any kind that may arise and to compensate for any damages, fees or any compensation related thereto.
The Customer, in particular, commits to making a final reservation of a Service, pay the price thereof and comply with the Special Conditions relating thereto. In fact:
- Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the Service reservation at the expense of the Customer, without prejudice to any action that La Torre may bring against such a Customer;
- The Customer shall not invite into La Torre any person whose behaviour is likely to be disruptive to La Torre and/or to the stay of other Customers ;
- La Torre is 100% non-smoking and only has a small area outside where smoking is allowed. It is forbidden to smoke indoors or at any other area, other than the dedicated smoking area at any time, even in the event of rain. The customer booking maybe immediately cancelled, without any refund should the customer or their guests break this rule.
- The Customer shall not disrupt or interfere with the operations of La Torre including its staff shall not compromise the safety of La Torre or the persons within ;
- More broadly, any behaviour contrary to good morals and public order at La Torre, as well as any violation of a reasonable request made by the staff, will cause La Torre to ask the Customer to leave the premises without any compensation and/or refund if a payment has already been made. In the case where no payment has yet been made, the Customer must pay the price of the Services consumed before leaving the premises;
- La Torre is strictly for persons 12 years and above only. This rule can be waived only in the event of a private booking taking the whole space. Should a guest arrive with a person younger than 12 years old, without prior consent, their booking maybe cancelled and no-refund will be given. Any person under the age of 18 must be accompanied by an adult and be in possession of a personal identity document; this adult may be any person with parental consent (La Torre may be able to request proof of this parental consent) ;
- The Customer also undertakes to ensure that the computer resources made available by La Torre (including the Wi-Fi network) are not used in any way to reproduce, represent, make available or communicate to the public works or objects protected by copyright or related intellectual property rights, such as text, images, photographs, musical works, audiovisual works, software and video games, without the authorisation of the right holders provided for in Books I and II of the Intellectual Property Code when such authorisation is required. The Customer is also required to comply with the security of the internet access, including the guidelines for the security measures implemented to prevent the illicit use of resources and to refrain from any act undermining the effectiveness of such measures.
The Customer will be liable for all damage caused by him and/or his guests within La Torre and shall bear all costs arising from such damage and/or failure to comply with the above rules. La Torre reserves the right to intervene if necessary and to take any appropriate action against the Customer.
La Torre undertakes, within an obligation of means, to provide access to the Site and the Services offered in accordance with the General Terms and Conditions, to act with diligence and competence, and to make every effort, within a reasonable limit, to remedy any malfunction brought to its attention.
La Torre may, however, be forced to temporarily suspend the Site or Service without notice, especially for technical reasons involving maintenance, without incurring liability.
The Customer acknowledges and accepts that La Torre’s liability does not extend to any inconvenience or damage arising from the use of the internet network, including, but not limited to:
- the poor transmission and/or reception of any data and/or information over the internet;
- the failure of any reception equipment or lines of communication;
- any malfunction of the internet network that prevents the Site from operating properly and/or reserving the Services.
The Site may redirect users to web links of other websites that are published and managed by third parties for which La Torre disclaims any liability for the content of such websites and the services offered therein. In this respect, it is specifically noted that partners are responsible for the promotion of the offers published on their own websites. The decision to consult third-party websites is therefore the full and complete responsibility of the Customer.
Neither of the Parties can be held liable to the other party in the event of the non-fulfilment of its obligations resulting from a force majeure event. It is expressly agreed that a force majeure event suspends the performance of the reciprocal obligations of the Parties and that each Party bears the burden of the costs arising therefrom. The events that are considered as force majeure are those generally recognised by the jurisprudence of the Italian Court of Florence. If a force majeure event lasts more than thirty (30) days after its occurrence, these General Terms and Conditions may be terminated by any of the Parties without any of them being able to claim damages.
When the Customer uses the Site, in particular when making a reservation, La Torre entities process personal data as described in the Privacy Policy.
Thus, the information collected as part of the Customer’s reservation is intended for La Torre, its partners, its service providers (in particular online payment service providers) for the purpose of executing the reservation or taking pre-contractual measures.
Once the guarantees provided for by the applicable regulations have been put in place, the Customer’s data may be transferred from Europe to countries that do not ensure, from the European Union's point of view, an equivalent level of data protection.
In particular, in order to secure payment transactions, La Torre process personal data to determine the level of fraud risk associated with each transaction. On this occasion, La Torre may use the Mews Payment Provider risk prevention service provider to refine their analysis. Depending on the results of the investigations carried out, La Torre may take security measures, in particular requesting the Customer to use a different reservation channel or an alternative payment method. These measures will have the effect of suspending the execution of the reservation or, if the result of the analysis does not guarantee the safety of the order, of cancelling it. Fraudulent use of a means of payment leading to payment default may result in the Customer being entered in the La Torre incident file, which may lead La Torre to block future payments or carry out additional checks.
The Customer may at any time exercise his rights under the regulations on the protection of personal data. All the information required for this purpose is set out in the Privacy Policy.
The General Terms and Conditions are governed by Italian law, without hindering the mandatory protective provisions that may be applicable in the country of residence of the consumers.
La Torre hereby notifies the Customer of the possibility of recourse in the event of a dispute concerning these General Terms and Conditions to a procedure of conventional mediation or any other alternative form of dispute resolution within the conditions provided for in Italian Consumer Code.
After having appealed to La Torre to try to resolve the dispute amicably, and in the event of a negative answer or the absence of an answer within sixty (60) days from the referral, the Customer can contact the Mediator for Tourism and Travel with the Italian Authorities.
La Torre also informs the Customer of the existence of a European Online Dispute Resolution ("ODR") Platform to which the Customer may resort. The Customer may access it at the following link: http://ec.europa.eu/consumers/odr/.
Email: ciao@latorre.farm
Telephone: +39 351 988 2571
Address: 79, Santa Maria a Chianni, Gambassi Terme, Florence. 50050.